This policy explains what information CertiCraft collects when you request a quote or place an order, why we collect it, and how long we keep it.
Information we collect
We collect the details you provide in an inquiry or order: name, organization, email address, phone number, project requirements and any artwork or recipient data you send. Our website also records standard technical information such as browser type and pages visited.
How we use it
Information is used to prepare quotes, produce and deliver orders, provide verification records and respond to support requests. We do not sell personal data or share it with third parties for marketing.
Recipient data
Names and credential details supplied for variable printing are used only for the production run and the verification record you request. Files are deleted or returned after the agreed retention period.
Retention and security
Order and financial records are kept as required by law. Production files are stored on access-controlled systems and shared only with staff working on your order.
Your choices
You can request access to, correction of, or deletion of the personal information we hold by emailing the studio. Some records may be retained where law or accreditation requires it.
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